RE-Texturising by DC

Cancellation Policy

Booking & Cancellation Policy At DChan Salon, our goal is to provide a tailored and timely service for every client. Due to the highly specialized and time-intensive nature of YUKO straightening and related services, we kindly ask all clients to carefully read and agree to the following terms prior to booking: Booking Confirmation & Deposit A non-refundable deposit of £100 is required to secure any YUKO straightening appointment. The deposit will be deducted from the final cost of your treatment on the day of your appointment. Your appointment is only confirmed once the deposit is received. Consultation Requirement All new clients are required to complete a consultation (via phone, WhatsApp or in person) before booking. If we determine during the consultation that the service is not suitable for your hair condition, your deposit will be fully refunded. Rescheduling & Cancellation We understand that plans can change. You may cancel or reschedule your appointment up to 72 hours before your booking without penalty. In such cases, your deposit will be refunded minus a £10 administration fee. Cancellations or rescheduling requests made within 72 hours of the appointment time will result in the forfeiture of your deposit. No-shows or failure to attend the appointment without prior notice will also result in the loss of your deposit and may incur a full-service charge at our discretion. Late Arrival Policy If you are more than 30 minutes late, we may not be able to proceed with your service and your appointment will be treated as a late cancellation, resulting in the loss of your deposit. If feasible, we will offer to reschedule within the same week based on availability, but this is not guaranteed. Refund Policy Please note that we do not offer refunds once a service has been completed. However, we are committed to your satisfaction and encourage all feedback so we can address any concerns appropriately. For any allergies, scalp sensitivities or chemical intolerance, it is the client’s responsibility to inform us during consultation.

Contact Details

• DCHan Salon (YUKO hair straightening specialist), Garratt Lane, London, UK